Why we recommend Authy for 2FA

You may have noticed a subtle change when you set up Two-factor authentication in the Bitbns website. Instead of Google Authenticator, we’re now recommending Authy.

The major issue with Google Authenticator is: if you lose your phone, you lose access to your 2FA account unless you have private key stored.

Even if you uninstall Google Auth by mistake, say by doing a factory reset on your phone, you can’t recover your account without your private keys. This means you’ll have to contact our support team.

Hence, we strongly urge our users to stop using Google Authenticator and shift to Authy.

You may have saved your private key stored when you first enabled 2FA.

If you have your private key:
You simply have to add the existing key in Authy

If you don’t have your private key:
Assuming you can still access the Google Authenticator app, you have to disable 2FA in Bitbns (which requires a 2FA code) and enable it again, and then paste the new private key in Authy

Yes, it’s trustworthy. Authy is created by a major US-based company named Twilio and is commonly used by cryptocurrency enthusiasts.

Once you’ve added Bitbns in the Authy app, we recommend you install Authy on another device (like your laptop) as a backup.

Yes, it is safe. Authy uses fingerprint (or PIN) while opening the mobile app, which ensures security.

If you’re still worried, check if the multi-device option has been disabled after adding the backup device. Authy automatically disables this option after you add your first back-up device. This is to prevent any additional, unauthorized devices from being added.

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We hope this will prevent problems some users had in using 2-factor authentication.

We also do not have any business affiliation with Authy; our recommendation is purely for the well-being and benefit of the user. Thank you!

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